Email lookthroughsupport@proton.me and include your order id - it is on your private order link. We reply within 1-2 business days.
Paid but no report yet? Keep your private order link: delivery retries automatically until the report lands there. If it has been more than 24 hours since payment, email us the order id.
All sales are final (see Terms): you pay only after we confirm coverage for the company. If delivery fails after payment we keep retrying automatically - email us the order id and we will prioritize it.